2012-02-07 Review By:Bryan K from San Diego, CA Dealer Personnel:Ryan Coleman, Sales Pro Department: sales
Comment I am very happy with this Kia Optima. Promote Ryan! He did a great job!!!!
Hello,
Thank you for the fantastic comments! We will make sure that Ryan Coleman, Sales Pro, gets kudos for providing excellent service. Thank you for your continued loyalty.
2012-02-05 Review By:William O from San Diego, CA Dealer Personnel:Tach Durdiev, Sales Pro Department: sales
Comment Tach was very helpful in helping us find and decide on a car that would suit our needs. Ask for Tach.
Hi William,
We agree! Tach Durdiev, Sales Pro, is indeed one of our senior pros, we love to hear great things over and over about awesome customer service and satisfaction. Thank you for sharing.
Enjoy your Kia Optima, and we look forward to seeing you on your first service visit!
2012-02-05 Review By:Lynn F from San Diego, CA Dealer Personnel:Jose Pinedo, Sales Pro Department: sales
Comment Jose was very helpful and did not add any pressure to my decision. He helped in all ways possible to help me make a decision as I was not even looking at the Kia Soul. Thank Jose for your professionalism when purchasing my new car. A pleasant surprise...I bought a new car!
Hello,
Thank you for the outstanding comments! We will make sure that Jose Pinedo, Sales Pro, gets to read your review and praise for providing excellent service. Thank you for your continued loyalty.
2012-02-04 Review By:Crystal G from Spring Valley, CA Dealer Personnel:Sean Amos, Sales Pro Department: sales
Comment I am very happy with Sean customer service. We feel we found the car we were looking for and they made it pretty easy.
Hello Crystal,
Excellent choice on your brand new 2012 Kia Sorento. We're sure you're gonna love driving it as much as owning it! We understand what an important decision this was and your 5 star rating proves that we are doing everything we can to give Kearny Pearson Kia's customers the best customer service possible every time.
Thank you again for your Kia loyalty, and we look forward to seeing you on your first service visit!
2011-11-15 Kearny Pearson Kia Review By:Mark K from San Diego, CA Dealer Personnel:Miguel Guadian, Service Advisor Department: service
Comment Brought in Kia Soul for it's 30k mile service and was surprised when Service Advisor told me it would cost $500. I asked if that was what was needed to fulfill the warranty and was told that it was. I opted for an oil change because I was surprised by the high cost and didn't want to make that commitment on the spot.
Called a few days later to schedule the service and 4 tires and was told it would take a few hours. Actually, I brought it in at 7:30 am and it was not ready the following morning until 10:00 despite SA saying he would "take care of it" and have it ready at 7:30.
I again expressed surprise that the service was so expensive.
Very poor service, was told I was being given a $100 discount for the bad service, which turned out to be a current offer when purchasing 4 tires.
The next day I saw that the service I had been sold was the "Better" plan, when the service I needed to satisfy the warranty is actually $175.
I was clear that I wanted only what was needed to keep the warranty intact. The Service Advisor lied when I asked if this ($500) was what I had to do to keep the warranty intact.
Lastly, I submitted my complaint to the General Manager on their site but no response.
Hello Mark,
We apologize for any inconvenience you may have endured during your visit. We are definitely not perfect, but with consistent awareness of our performance we will continue to strive for FIVE star customer service and will improve each and every day.
If you would like to discuss any matters in depth, please don't hesitate to call, we are happy to hear from you. Please allow us to serve you in the future, we very much appreciate your business and thank you for your valuable time.
2011-11-10 Kearny Pearson Kia Review By:Sheraton Suites from San Diego, CA Dealer Personnel:Humberto Lopez, Service Advisor Department: service
Comment First time, very impressed.
Sheraton Suites,
Thank you for taking the time to comment on your service. We appreciate the time that you took to write this note, and we look forward to seeing you next visit with your 2011 Ford E250.
2011-11-10 Kearny Pearson Kia Review By:Jaime C from San Diego, CA Dealer Personnel: Department: service
Comment Great job. Love the snacks in the waiting area.
Jaime,
Thanks for taking the time to write this note about the service, we really appreciate it. Kearny Pearson Kia is here for all of your vehicle's maintenance and repair needs, and we look forward to seeing you again.
Thank you for your loyalty and your trust in our service.
2011-11-10 Kearny Pearson Kia Review By:Keith G from San Diego, CA Dealer Personnel:Arnel Reyes, Service Advisor Department: service
Comment Great service!
Keith,
Thank you for taking your time to let us know how we are doing. We are always pleased to hear customers comments. We look forward to seeing you for your next service on your 2009 Kia Borrego!
I was surprised at the ease which my son was able to purchase his first car. They worked with us and were able to get him in the car of his choice. No pressure sale, very laid back encounter. Jose and Dave were exceptional in their approach. I would recommend Kearny Pearson for purcasing your next car
I started working with Tristan online and he was very quick to follow up. I arrived and he was there and ready with the vehicle we spoke about. He was very knowledgeable of the car, its features, warranties, and financing. He gave me time and space to discuss when I needed it and made it a no pressure and very smooth experience. I loved buying a new car.
Extremely happy wih Kearny Pearson and with George our sales guy. Got the best deal on a new Kia Sorento SX. I considered going to a dealer closer to my home, but after seeing negative reviews about that dealer and then seeing all the five star reviews for Kearny Pearson it only made sense that I go with the dealership who is making thier customers happy. I can definitely say I am very happy with the customer service I have recieved here and wouldn't go anywhere else.
Ben did an outstading job helping me get the best car that fits my needs. Being a first time buyer this experience was plesant and smooth. Ben has great customer services.
Jovic did an excellent job of getting right down to business. He understood the features of the car quite well and the key selling points. We had already seen the Optima and knew what we wanted and he quickly moved us to the closing process, which he and his manager handled very professionally.
Salesperson and Sales manager were very understanding of my needs and my situation of needing a new vehicle. Were very friendly, courteous and respectful. We were able again to make a purchase from here. Very impressive service!
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Jovic gave us excellent service from the moment we walked on the carlot until we drove off in our brand Kia Optima. He was extremely patient, listened to our needs and concerns, and went above and beyond to make sure our experience went smoothly. Buying a car is a huge decision and can be stressful, the experience with Jovic was great because he made sure he took care of us in every way that he could.
Do not place a review if you have received any incentive for placing this review and/or you are in anyway connected to this businesses as an employee or owner.
Everyone was very nice. Buying a car can be stressful but this experience went smoothly and I felt that we were treated fairly through out the experience. Thanks!
Donjie Custodio got me everything I asked for in a timely manner and did it all with a smile. He went above and beyond to ensure that I got exactly what I wanted (color, trim, model). I couldn't ask for a better sales associate here. :)
We had a great experience with Jose in the purchase of the vehicle. We had discussions about the tax title tags and he was receptive to discussing it. (He and Mike the manager) Overall I would rate him highly and would buy from him again, a highly professional individual
They didn't have what i wanted on site but they transfered 2 from different stores (one initially then another after that one was found to be a bad fit) to get what i did want. Thanks!
Pleasant experience as we were not expecting to purchase a new vehicle just out looking. Dan made the decision and whole process easy. Thanks for the great experience Dan.
Our salesperson Jovic has been very helpful with all the questions we had...very knowledgeable in every detail for every single vehicles in and out of the lot. I would definitely return for another vehicle purchase due to the way we were treated on our visit by Jovic. incredible job Jovic!!!!
Mr. Ben Diaz was patient, friendly, and knowledgeable. There was no pressure or stress -- they worked with us. We are extremely pleased with the Kia staff! Thank you!!!
Sales experience was fantastic, very simple and straight to the point. Gilbert was awesome. Definitely recommend this dealership over any other in the San Diego County area.
Ben Diaz provided great service! The reason I bought the car was because "He was not pushy at all". He was very personal and great to work with!! Thanks for making the experience so EASY!!! I will definitely refer you to everyone I know!
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